DOA POLICY

• Photos of any DOAs must be sent to us via email within 2hrs of delivery confirmation by carrier. After receiving photos we will advise what to do with the DOAs, do not discard until instructed. If DOAs are confirmed by us and photos sent within 2 hr we will issue a store credit for the total purchase price minus any shipping charges. Often we are able to replace the DOAs with the same or similar items plus shipping costs. Failure to notify us within the 2hrs time period will void any guarantees. No refunds will be given, only store credit.
• Please send a clear photo of the fish or coral in the original unopened shipping bag and a photo of the item outside of the bag
• If you are unsure about the item when you receive it please photograph and send the pictures and then keep us updated and we will deal with items on a case by case basis
• All coral orders must have video of the unopened box being cut open and the unopened bag showing the DOA coral.
• We are not responsible for DOAs due to carrier delays, extreme weather situations, etc.
• No refunds of shipping charges will be issued.
• If we are unable to replace your DOA with a comparable item we will credit your account for the full purchase price of the item as a credit on our website.
• Please ASK any questions about our DOA policy before ordering.

*DOA = Dead On Arrival